MasterCourse in Managing Systems - Leading the transformation of your organisation

Set-up of this MasterCourse in Managing Systems

Effective learning with Experienced Trainers

The online program is easy to join from home or your office. Relaxing while learning in depth principles and applications. All the materials and recordings are provided, so no need to rush. All at ease in your own pace. It is a full service program with all attributes, documents and personal coaching with the applications. We provided this program already for the Polish Aerospace Industry, the American Industry, Universities and Dutch High Tech Companies. If you work in a field of economic challenges and demanding markets, this is the course that you should join.

DemingNEXT learning platform available for you

It is a spectaculare program presented on the DemingNEXT learning platform. Besides the live lectures you can join the DemingNEXT learning community with video's, presentations and literature per module. Simply download what you need and work together with your colleagues if you like. 

You will develop new skills and new thinking

If there is one thing that previous participants have in common after the course, then it is the change of mind. You will not get any further with the same way of thinking as you do today. So we help you. You get new insights, will experience paradigm shifts and as a consequence of these changes you develop as a professional. The next day you will perform at a more advanced level at your work. You are more effective, a great coach to your colleagues and easily dealing with difficult situations. 

Being succesvol in difficult situations

First you learn the theory. Then you recieve practical cases and examples from industries and practical, recognisable situations. Next you apply the learnings on your own organisation. You develop an entire plan of implementation for your department or organisation. That is the whole purpose of the course. It is about mastering the process of progress. 

Photo: Bill and Jeroen in Los Angeles at the science center working for you on this wonderful program in Managing Systems for advanced organisations.

Content of the MasterCourse in Managing Systems - Cohort 1

The program of the MasterCourse in Managing Systems splits in 2 separate series of lessons. The 4 modules at the beginning of this course are about the mechanisms behind Continual Improvement and Systems. In 4 modules you will master the System of Profound Knowledge, which is required by every organisatie and all teams.

Module 1: Introduction to Quality Management and Analytics

1. The fundamental goals and strategies of Quality Management
2. Mental models and examples, such as a model for Resource Management
3. The contrast between striving for perfection and striving for continual improvement
4. Data-Information-Knowledge-Understanding-Wisdom (DIKUW) and the human mind
5. The IS / IS NOT mental modal for Problem Analysis

Module 2: Tools, Techniques, Concepts and Strategies

1. The basic tenets of Quality management
2. The role of Concepts & Strategies, Tools & Techniques and how to integrate
3. Contributions of Dr. Russell Ackoff's models for systems thinking
4. The principles of Lean Management and systems quality management
5. Dr. Deming’s Red Bead Experiment

Module 3: The good, the bad and the beautiful

1. The Six Thinking Hats for teams
2. Category Thinking and Continuum Thinking
3. The interdependencies in the System of Profound Knowledge®
4. The 8 Dimensions of Quality, including the economics of acceptability
5. The tools and techniques of Quality 4.0

Module 4: Prevailing approaches to improvement

1. The role of run charts and control charts
2. The differences between Data Analysis and Information Synthesis
3. The 4 Distribution Exercise
4. The Paradigms of Variation
5. The differences between 'Blue Pen' and 'Red Pen' Companies

Content of the MasterCourse Managing Systems - Cohort 2

Modules 5 to 8 build on the previous 4 modules. You learn the mechanisms that support or hinder the operations of Continual Improvement and Managing the System. The right leadership, management styles and thought processes are vital to operationalise the management principles that you learnt in modules 1 to 4.

Module 5: Deming distinctions - beyond looking good

1. Customer delight, satisfaction, and disappointment
2. Reforming versus transforming organisations 
3. The perspective of being an observer versus a participant
4. Investment thinking and improvement thinking
5. Working on integration versus in isolation

Module 6: Losses to society with Taguchi's Loss Function

1. The concept of robustness
2. Control factors and noise factors
3. Parameter Design and Tolerance Design
4. Dr. Taguchi's Methods
5. Economics of variation and the Integration Loss Function

Module 7: Profits, Pragmatism and Processing with other eyes

1. The difference between 'big problems' and 'great opportunities'
2. Reflexive and purposeful resource management
3. The basic assumptions for addition and superaddition 
4. Compliance excellence and contextual excellence
5. Special causes and common causes

Module 8: Purposeful resource Leadership for this era

1. The Cloud Model for transforming ME to WE organizations
2. Purposeful resource management
3. Purposeful resource leadership
4. Managing WE organisations
5. Leading WE organizations

Continual Improvement requires Continuous Learning

Photo taken in Japan with Toyota: At Toyota they already know the content of this course. That is why they are so successful. Toyota is able to improve processes by continuous learning and organising learning processes. Precisely as Dr. Deming taught them. In general we are only familiar with Lean and the PDCA cycle, but there is a world hidden behind. Don't you wonder why methods like lean manufacturing and quality management work so well in Japan, but not in The Netherlands or elsewhere? You will find the answers here in this MasterCourse in Managing Systems.

Who is this Management Master Course suitable for?

This Master Course is for all people working in a complex environment, like the industry, hightech production and assembly. Whether you are Quality Manager, Production Manager, Process Engineer or Team lead, you are most welcome. You all have to work together in order to produce the correct output. That is what this Master Course is about. Previous participants had job titles like:

• Quality Manager, QA Manager, Quality Employee
• Production manager, Production leader, Operational Manager
• Team lead, Supervisor, Shift leader, Group leader
• Continuous Improvement Managers, Advisor
• Quality Engineer, Process Engineer

Why is it important for you to join this Master Course?

You are part of a greater system, or you are responsible for that system. Therefore, you better know how a system works. You should know the dynamics, your role, your contribution and the opportunities. You and your colleagues work together and form a team. During the Master Course you will learn to learn your application and the integration with the system. At the end you are an even better professional and serious partner of all stakeholders. 

Result of this MasterCourse in Managing Systems

At the end of this Mastercourse in Managing Systems you have enriched yourselves with priceless knowledge. On top of that, you are even able to apply this knowledge in your own organisation. With the tools, guidelines and examples you are an even beter professional. Your improved skills are:

• Leading processes of improvement and control
• Understanding systems and working in teams
• New leadership and cultural changes
• Knowledge about Dr. Deming and Dr. Taguchi's visions
• Paradigm shifts: new thinking established

MasterCourse tools, techniques and coaching

During this MasterCourse you receive a lot of information. Powerpoint presentations, video's, forms and literature. It is all available on the DemingNEXT portal.

• Tools and techniques for your own organisation
• Teachers and coaching in your organisation
• Online tools and theories
• Material and guidance for years
• New Network of professionals

MasterCourse in Managing Systems for the industry

This MasterCourse in Managing Systems is for production organisations and any other organisation with economic challenges, and a requirement for customer focus. Since in that type of organisations parts and departments need to fit  and work together. It requires specific knowledge, cooperation and the challenge to meet the demands of the customer. If that is not yet enough, these demands change over time. Learn how to develop organistions and master the integration at the same time. 

Start data of the MasterCourse

The MasterCourse consists of 2 cohorts. Each 4 sessions of 2 hours. Every 2 weeks we present 1 session. Theory and practical applications are combined. You receive live lectures, quizes and video's.

Program of the MasterCourse in Managing Systems in 2 cohorts of online lectures

First cohort of 4 online lectures

Reference: I've learned a lot, was fun and it gets into your head. Thanks to Bill Bellows and Jeroen Verberk, I think WE😀 did a great job. I'm looking forward to continue on the "Deming" journey. - Wilfred Langhorst, Production Manager, Organik Kimya

Second cohort of 4 online lectures

At the end you receive the Certificate of Completion from Patagonia Opleidingen B.V. with stamps of the Deming Institute and InThinking Services. This one counts!

Investment Mastercourse in Managing Systems

Price online individual

The price of the first cohort of this online MasterCourse in Managing Systems is € 990 per person, excluding VAT. You receive 4 times 3 hour lectures.

The price of the second cohort of this online MasterCourse in Managing Systems is € 990 per person, excluding VAT. You receive again 4 times 3 hour lectures.

Price online for your team

In case you like to organise this course internally for your own organisation, then that is possible. In the USA this course is already running for companies. The conditions are:

• Online price: € 4900 for your team per cohort
• Unlimited participants from your organisation
• Optional: coaching on the job at € 700 per half day (4 hours).

Prices on site for your team

• On site price: € 7900 for your team for 2 x 8 hours - 2 days live
• Price: € 0,95 per kilometer and travel expenses
• Unlimited participants from your organisation
• Optional: coaching on the job at € 700 per half day (4 hours).
• Excluding travel and stay over expenses.

All inclusive prices

The prices include:

• Access to the learning portal DemingNEXT for 12 months
• Subscription and administration
• Documentation, like readers, PowerPointPresentations, recordings and forms
• Certificate of completion

The materials you receive from us can be used to create training materials for your own organization. This offers many benefits and helps develop your organization internally. Call us for information and an explanation, so you can develop an internal training program

Conditions

• You can use government subsidiaries
• Prices are excluding VAT
• The General Terms & Conditions of the NRTO appy. You can find these on our website.

What is included with the MasterCourse in Managing Systems?

The MasterCourse includes 4 sessions of 3 hours. You will be served with excellent teachers and you can use the online learning platform of the Deming Institute: DemingNEXT. The live lectures are in depth with praktical examples, exercises and learning from peers. 

What will be learnt in the MasterCourse in Managing Systems?

First you get to understand the importance of customer satisfaction and the relationship with systems, read: your organisation. Next you will experience a ride though subjects as customer criteria, variation in processes, Dr. Deming's lessons and the Theory of Profound Knowledge. In the end Taguchi's methods unfold a new way of thinking for you and your team. 

What is the setup of the MasterCourse in Managing Systems?

You will experience a first cohort of 4 lessons, followed by a second cohort of 4 lessons. Each lesson can be reviewed on the DemingNext learning platform. You will receive intense courses which will be supported with applications, video's and presentations. The homework can be conducted as part of you normal work. As an extra service you will be able to join office hours with the teachers to raise questions and talk about applications. 

What is the job of a manager?

The manager is responsible for the system. What is a system? The system is the essential mechanism that makes the organisation operate as it does. The system is infinitely large. Everything inside and outside the organisation can be considered part of the system. Managers are aware of the system, understand the objective of the system and improve it accordingly.  

What are management systems?

Best known management systems are the quality management system and the production system. Basically, these are views on the organisation in order to improve processes. The Toyota Production System (TPS) is well known. It includes subsystems to be able to operate the TPS. The management system is in fact a synonym. 

How do I know if the course is suitable to me?

The course is useful for you if you work on or in the system and you want to understand the mechanisms of your organisation. Managers, engineers, quality managers, team leaders and department heads are most welcome.

Which skills do I learn during the MasterCourse in Managing Systems?

First of all you will get a deep understanding of management with all possible backgrounds. Consequently, you understand what to do or not to do in your organisation. You will be able to teach, coach and implement. Your skills as leader improve as well as your skills in quality and lean manufacturing.  

How do I apply the knowledge in daily praktice of my organisation?

The course delivers application notes and exercises. You will be preparing your plans and planning for your own organisation or department based on the lessons of the MasterCourse. The teachers guide you and you will be able to apply.

What is the difference between the MasterClass and MasterCourse?

The MasterClass is a one day event and an experience for your team. In one day you experience all what the MasterCourse is about. You experience how a system works. You will experience the theory of Operational Excellence in reality. The MasterCourse is an in depth course that provides the theoretical backgrounds with the experiences of the MasterClass.

Subscribe to this MasterCourse in Managing Systems

Do you want to empower yourself in Managing Systems and leading organisations? Do you want to become a better leader, profound engineer or organisation designer? This course gives you all the possibilities you were looking for. Subscribe here now!

Would you like to talk to one of the teachers before you subscribe? Or personal advice? Please feel free to contact us on 088 33 666 66 for a free meeting. Discover how this MasterCourse can change and improve your professional career.