Management course to transform your organisation in customer orientation

The Quality Circle is a special course in professional development as manager. You learn to transform your organisation and to develop your management skills for that transformation. The goal is to transform your organisation to a customer oriented and market leading performance team, and you are the coach leading this process. The program consists of 10 seminars per year and 1 major conference as a kick-off. Under the guidance of the trainers, you will work for a year on the transformation with measurable short and long term results. One of the trainers is Professor Dr. Bill Bellows. He is associated with the famous Deming Institute and professor at the California State University, Northridge and Southern Utah University. He coaches organisations like Rocketdyne, Blue Origin and Boeing in the US and has more than enough stories to share with you.

Reference: Heel leerzaam, direct toepasbaar en leuk! Iedere maand iets om naar uit te kijken. Een goede benadering van kwaliteitsmanagement via en/of in combinatie met organisatiemanagement. Echt een aanrader! Wilfred Langhorst, Production Manager - Organik Kimya

Quality Circle: For your professional development in management

Throughout this course, you will work on transforming your organisation. You will reach a whole new level in your professionalism. You will learn to guide your colleagues in the management team and transform the organisation. The trainers immerse themselves in your organisation and help you in your developments. Classic organisations are with the Quality Circle transformed into modern, customer-oriented organisations. This requires thinking in systems and applying modern management styles.

Quality Circle: Participants and trainers work together as a team

Managers are as professional on their own in an organisation. There is for instance only 1 quality manager and 1 production manager. This programme helps you solve that problem. You are no longer alone, and you get support from professionals from other organisations and the trainers. You will find a platform for substantive deepening and professional development. The meetings are substantive, inspiring and relaxed at the same time. At the end, you will have gained entirely new insights that will make your work easier in your role as coach and leader.

Reference: Samen met mijn collega neem ik deel aan de Quality Circle managementcursus bij Patagonia. We hebben al meerdere trainingen bij Patagonia B.V. gevolgd en de kwaliteit is altijd zeer hoog. Ook bij deze training worden we niet teleurgesteld. Elke maand leren we hoe we verschillende onderwerpen van kwaliteits- en organisatiemanagement binnen de organisatie kunnen verbeteren en implementeren. De afwisseling van theorie en praktijk, die worden gegeven door Bill, Frans, Sjoerd en Elisa zijn zeer boeiend! Door deelname van andere cursisten met verschillende achtergronden is de Quality Circle een zeer unieke en leerzame training en een must voor kwaliteits- en/of productiemanagers die hun organisatie willen transformeren. Marjolijn Hameetman, Operational Manager Flow Core Facility - LUMC

    An airplane is not a bunch of parts which fly in close formation,

    but one system that performs a job for the customer. - Prof. Dr. Bill Bellows

Oct '24 to July '25, meeting per month

The Quality Circle programme consists of monthly meetings of 3 hours each and a major live event on October, 10th. The meetings consist of online lectures by Professor Dr. Bill Bellows. These are interspersed with workshops for practice and developing a plan for transforming your organisation. The sessions can be attended either live or online.

Ik kijk elke maand weer uit naar de volgende bijeenkomst van de Quality Circle. Het leren Bill, Frans, Elisa en Sjoerd is zo verrassend en vernieuwd. Daarnaast is het leuk ervaringen te delen en leren van je medecursisten. Echt een aanrader! Marjolijn Hameetman, Operational Manager Flow Core Facility - Leiden University Medical Center.
foto QC

Deep Dive Event in new management

The first meeting of the course is on October 10th. That is a Simulation Experience. This event is a production simulation, where new ways of thinking will be presented. Bill will spend a whole day working with you on new insights. You will experience customer orientation and new production philosophies by being part of the simulation. The outcomes and experiences will be used for learning and deepening throughout the rest of the year. Do not miss this event!

Foto QC group

Price and benefits

The Quality Circle meetings take place in Hendrik-Ido-Ambacht and can also be joined online. The price is € 2450 (ex. VAT) for the course, including the Deep Dive Event on October 10. Your colleagues can register as a second participant with a 25% discount (€ 1837 ex. VAT). It is effective, for example, for quality managers and production managers to participate together. Participants also get unlimited access to our training portal with syllabi, presentations and many other resources. You keep access to this portal even after the course ends.

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Purpose: your professional development

With the content and format of the course, you will develop yourself into a professional manager at excellence level. You are needed to make an organisation a market leader and realise true customer orientation. The study programme supports you in your development so that you grow into the leader and coach role your management team needs for the transformation to be realised. It is about how you make the difference in an organisation and how you lead that organisation in its journey to market leader.

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Dates with locations and topics

The Quality Circle meetings last 3 hours and are organised from 14:00h to 17:00h from our location in Hendrik-Ido-Ambacht. There, participants meet to conduct workshops and develop their implementation plan. The conference rooms are equipped with modern tools, allowing everything to be followed online as well. The Deep Dive Event on the 10th of October is a conference for which Proffessor Bill Bellows is coming to The Netherlands. This is a unique experience.

Date College Subject Location
October 10, 2024 Event Prof. Dr. Bill Bellows

Quality management simulated:

Hotel van der Valk Dordrecht

8 hours

November 14, 2024 College Prof. Dr. Bill Bellows

Systems Thinking:

  • Me- and We organisations
  • Red bead experiment
  • Customer's expectations
  • Paradigms in variation

Hendrik-Ido-Ambacht/online

3 hours

December  12, 2024 Transformation: Action

Systems Thinking:

  • Transformation steps
  • Customers' desires
  • Output oriented systems
  • Maturity of the organisation 

Hendrik-Ido-Ambacht

3 hours

January 16, 2025 College Prof. Dr. Bill Bellows

Beyond looking good:

  • Continual improvement
  • Methods and philosophies
  • Deming's directives
  • Endless systems

Hendrik-Ido-Ambacht/online

3 hours

February  13, 2025 Transformation: Action

Beyond looking good:

  • Drive out fear
  • Leaders' attitude
  • Effects on the culture
  • The managementteam

Hendrik-Ido-Ambacht

3 hours

March 13, 2025 College Prof. Dr. Bill Bellows

Opportunities for organisations:

  • Leadership
  • Dr. Genichi Taguchi
  • Profound knowledge
  • Statistical Process Control

Hendrik-Ido-Ambacht/online

3 hours

April 10, 2025 Transformation: Action

Opportunities for organisations:

  • Stay in business
  • Subconscious behaviour
  • Paradigm shifts
  • Methods and tools applied

Hendrik-Ido-Ambacht

3 hours

May 15, 2025 College Prof. Dr. Bill Bellows

Resource Leadership:

  • Modes of thinking
  • Category/continuum mode
  • In search of excellence
  • Test for understanding

Hendrik-Ido-Ambacht/online

3 hours

June 12, 2025 Transformation: Action

Resource Leadership:

  • Creating paradigm shifts
  • New thinking for leaders
  • Decision making model
  • Teamwork WE-organisation

Hendrik-Ido-Ambacht

3 hours

July 10, 2025 College Prof. Dr. Bill Bellows

The good and the bad:

  • Quality defined
  • Knowledge organised
  • Deming's PDSA
  • How we don't learn

 

Hendrik-Ido-Ambacht/online

3 hours

Reference: De afwisseling van de theorie met Bill en het horen van de ervaringen van de andere cursisten is voor mij erg waardevol. Het is wat mij betreft de perfecte combinatie om vervolgens weer mee aan de slag te kunnen gaan binnen ons eigen bedrijf. Het helpt mij om mogelijk lastige situaties binnen ons eigen bedrijf vanuit een andere hoek te benaderen. De inhoud van de cursus zet op een positieve manier aan het denken en ik zou het elk (management) team kunnen aanraden. Chantal van Nobelen, Quality Manager - Javo

Bill Bellows

Prof. Dr. Bill Bellows - Quality Management

The guest lecturer in the Quality Circle programme is Professor Dr. Bill Bellows, who also attended our online event for Operational Excellence. Together with his fellow lecturer Frans Leijse, Ambassador of the Deming Management Philosophy, Bill delivers part of the programme. Bill brings quality management theory to life with engaging workshops and examples from the industry.

Bellen voor Belbin 088 33 666 66    info@patagonia-opleidingen.com

Elisa Smorenburg - Consultant Quality Management

It is fascinating how Elisa analyses organisations and makes behavioural patterns directly visible. She specialises in the implementation and realisation of quality management, for which the right conditions must first be created. She identifies pitfalls and habits, after which the right steps for implementing quality management follow in quick succession. The result is quickly visible.

Bellen voor Belbin 088 33 666 66    info@patagonia-opleidingen.com

Elisa Smorenburg

Sjoerd van der Laan

Sjoerd van der Laan - Trainer in Quality Management

Learning processes run across different systems. Sjoerd is able to offer these different systems to trainees, which maximises the results from the lectures. You will experience that you as a participant are central, and you will feel that your learning process is effective. Sjoerd guides you in your personal development and the professional application of quality management in your organisation.

Bellen voor Belbin 088 33 666 66    info@patagonia-opleidingen.com

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Quality Circle: Excellence programma

  • € 2450 all inclusive, ex VAT
  • € 1837 second participant
  • 10 meetings
  • 3 hours per meeting
  • Including Deep Dive event (1 day)
  • Including documentation
  • Including plan for transformation
  • Tips, examples and games